XX. VAMBLE CONTACT & COMPLAINTS PROCEDURE

Vamble, Inc. (“Vamble,” “we,” “us,” or “our”) values feedback and aims to address questions and complaints in a timely, fair, and consistent manner. This Section explains how to contact us, how to submit a complaint, and what to expect.

1. CONTACT METHODS

1.1 General Support & Account Help

Email: support@vamble.com

1.2 Legal Notices

Email: legal@vamble.com

1.3 Privacy & Data Protection Requests

Email: privacy@vamble.com

1.4 Sale/Sharing and Opt-Out Requests (Privacy Policy Cross-Reference)

Requests to opt out of the “sale” or “sharing” of personal information (including “sharing” for cross-context behavioral advertising), to manage cookie preferences, or to exercise “Do Not Sell or Share My Personal Information” rights (where applicable) are governed by the Privacy Policy, including the Sections III. 8 (Sale and Sharing of Personal Information), III. 8.7 (Your Choices and Rights), and III. 17 (Cookie and Tracking Policy).

Where required by law, Vamble provides opt-out and preference mechanisms through the Platform’s Privacy Settings and/or cookie settings tool (if available) and may honor legally recognized opt-out preference signals (such as Global Privacy Control).

Submitting a request through this Contact & Complaints Procedure does not expand or modify the rights, methods, timelines, or exceptions described in the Privacy Policy. For faster processing, Users should use the in-Platform privacy controls where available or submit requests to privacy@vamble.com with the subject line: “Privacy Opt-Out Request.”

1.5 Compliance (AML/KYC, sanctions, and related concerns)

Email: compliance@vamble.com

1.6 Mail

Vamble, Inc.

Attn: Support / Legal / Privacy / Compliance (as applicable)

251 Little Falls Dr.

Wilmington, DE 19808

1.7 Problem Gambling (Responsible Platform Use)

Users seeking help are encouraged to access external resources, such as local or national problem-gambling helplines. One such example is, The National Council on Problem Gambling (“NCPG”; https://www.ncpgambling.org/help-treatment/). NCPG provides a range of resources, including answers to commonly asked questions, a gambling behavior self-assessment, information about treatment, and the National Problem Gambling Helpline™ (1-800-522-4700) to help connect you with local resources.

Users may also submit a help request by contacting our Responsible Use Team at:

Responsible Use Team

Vamble, Inc.

problemgambling@vamble.com

Mailing Address provided in Section XX. 1.6 (Mail)

2. REQUIRED INFORMATION (TO HELP US RESOLVE YOUR REQUEST)

When contacting us, include:

1. your full name and Vamble username (if any);
2. the email address and phone number associated with your account (if any);
3. a clear description of the issue or request;
4. relevant dates and times;
5. the Contest ID / transaction ID / order ID (if applicable); and
6. screenshots, video, or other evidence (if applicable).

3. COMPLAINTS PROCEDURE

A “Complaint” means a good-faith expression of dissatisfaction about the Platform, account actions, customer support, financial transactions, Promotions/Incentives, or enforcement of Terms.

3.1 Step 1: Submit Your Complaint

Submit your complaint to complaints@vamble.com. If your complaint is primarily about privacy, submit it to privacy@vamble.com. If your complaint is primarily about compliance-related restrictions (KYC/AML/sanctions), submit it to compliance@vamble.com.

3.2 Step 2: Acknowledgment

We will acknowledge receipt and assign your complaint for review within a reasonable timeframe, typically within five (5) business days.

3.3 Step 3: Investigation and Response

We will review the information you provide and may request additional details. We will respond within a reasonable timeframe based on complexity and operational constraints. Some matters (including identity verification, AML reviews, chargebacks, fraud investigations, and legal holds) may require additional time and may limit the detail we can share.

3.4 Step 4: Review/Escalation

If you believe your complaint was not resolved appropriately, you may request escalation for management review by replying to the same email thread and stating: “Escalation Request.” We may require additional information to proceed.

4. IMPORTANT LIMITATIONS

4.1 Contest Outcome Disputes

Disputes about Contest outcomes, Forfeits, reversals, or Settlement corrections are governed by Section XIII. Dispute Resolution Policy) and related Terms. This Contact & Complaints Procedure does not replace or modify those requirements or timelines.

4.2 Evidence and Identity Verification

We may require identity verification before discussing account details, Wallet Balances, or transaction history. We may also require evidence to review certain complaints (including gameplay or Contest-related complaints).

4.3 No Emergency Services

Do not use Vamble contact channels for emergencies. If you believe you are in immediate danger or need urgent help, contact your local emergency services.

5. REGULATORY AND THIRD-PARTY ESCALATION

Depending on your location and the nature of the issue, you may have the right to raise certain concerns with an appropriate regulator or data protection authority. Where required by law, we will provide information about relevant escalation options upon request. Payment disputes may also be addressed through your payment provider, subject to applicable terms and laws.

6. UPDATES

We may update this Contact & Complaints Procedure from time to time. The “Effective Date” shown on the posted version governs. Continued use of the Platform after an update constitutes acceptance of the updated version, to the extent permitted by applicable law.