XIII. DISPUTE RESOLUTION POLICY

Vamble, Inc. (“Vamble,” “we,” “us,” or “our”) provides this Dispute Resolution Policy (“Policy”) to describe Vamble’s internal process for reviewing Contest- and Settlement-related disputes and certain contest-related account enforcement actions. This Policy is intended to support timely, integrity-driven operational resolution and does not replace or limit the arbitration provisions in Section I.18 (Arbitration) or any rights you may have under applicable law.

1. SCOPE

This Policy applies only to:

1. Contest outcome disputes, including disputes about verification signals, evidence, and Settlement Status assignment;
2. alleged violations of Platform rules that directly affect a Contest outcome or Contest-related enforcement action; and
3. certain Contest-related account actions (such as Contest-related restrictions) where Vamble determines an internal review is appropriate.

All other disputes or claims (including those unrelated to a specific Contest outcome or contest-related enforcement action) are not governed by this Policy and must be pursued under Section II. 18 (Arbitration), including the Notice of Dispute process in Section II. 18.1, to the extent applicable.

This Policy does not apply to intellectual property disputes, DMCA notices/counter-notices, or claims seeking public injunctive relief, which are governed by the applicable provisions of the Terms and/or applicable law.

2. INITIAL RESOLUTION (OPTIONAL USER-TO-USER)

Users may attempt to resolve issues directly with the involved party through Platform tools (for example, chat) where appropriate. Direct resolution is not required, and Users may submit a dispute to Vamble immediately where harassment, safety concerns, fraud, collusion, cheating, impersonation, or policy violations are implicated.

3. FORMAL DISPUTE SUBMISSION; REQUIRED EVIDENCE

A User may submit a formal dispute to Vamble only by providing all required information and evidence. A dispute submission must include:

1. the Contest identifier;
2. the specific outcome or action being disputed and the reason for the dispute; and
3. evidence meeting Vamble’s Minimum Evidence Requirements.

Disputes that do not include the required evidence may be rejected without further review. Vamble may, in its sole discretion, rely on Platform Data, system-generated records, or third-party sources to confirm, deny, or resolve a dispute; however, Users are not entitled to require Vamble to search for, produce, or rely on such data in lieu of required evidence.

Disputes must be submitted within the Dispute Submission Deadline as defined in the Terms. Disputes must be submitted via the Platform’s dispute form (as made available in-app or on Vamble’s website) or by contacting the Dispute Resolution Team at disputes@vamble.com.

3.1 Minimum Evidence Requirements

Minimum Evidence Requirements include, without limitation: clear and readable media; timestamps or match identifiers such as the User’s in-game username(s) and Contest identifier/match ID (where applicable); unedited original files when requested; and sufficient context to verify the claim.

Users are responsible for preserving evidence of a disputed event. Failure to provide Verifiable Evidence meeting the Minimum Evidence Requirements may result in denial, even if a claim may be true. Submissions that are incomplete, cropped in a way that prevents verification, inconsistent, Altered Evidence, or otherwise fail to meet minimum requirements may be rejected.

3.2 Relationship to Arbitration; No Tolling

This Policy describes an internal Platform review process. It does not replace the required Notice of Dispute process in Section II. 18.1 (Informal Resolution First (Required Notice of Dispute)) for claims you intend to pursue in arbitration. Submitting a dispute under this Policy (including via disputes@vamble.com) is not a Notice of Dispute unless you separately send a Notice of Dispute to legal@vamble.com that meets the requirements of Section II. 18.1.

This Policy does not suspend or toll any statutes of limitation, limitations periods, or filing deadlines except that any tolling expressly stated in Section II. 18.1 applies during the required informal resolution period, to the maximum extent permitted by law, and except where Vamble expressly agrees in writing.

3.3 REVIEW PROCESS

Vamble will review the dispute, consider evidence from all parties, and may request additional information. Vamble may, in its sole discretion, take action based on system logs, third-party data, or other verification signals discovered through routine monitoring or investigations, including correcting outcomes or enforcing policies, whether or not a dispute is submitted. This does not change the evidence requirements in Section XIII. 3 (Formal Dispute Submission; Required Evidence) and does not create any obligation for Vamble to investigate or resolve disputes submitted without required evidence.

Vamble may deny or close a dispute where the evidence is insufficient to substantiate the claim, even if some evidence was submitted. Vamble’s decision regarding the outcome of the Contest or account action is final for Platform purposes to the fullest extent permitted by applicable law and is subject to the arbitration and dispute resolution provisions in the Terms.

Nothing in this Policy creates a duty for Vamble to monitor, investigate, or collect evidence for any specific Contest or dispute.

4. PROHIBITED CONDUCT

Frivolous, abusive, or fraudulent dispute submissions may result in penalties, including, without limitation, dispute denial, account suspension or termination, forfeiture of Incentives, Holds on Wallet Balances, and other remedies available under the Terms. Submission of altered or fabricated evidence is a material violation and may result in Forfeiture, reversal or Void of Settlement credits, account termination, or legal action against any User who violates this Policy.

5. ARBITRATION / OTHER CLAIMS OUTSIDE THIS POLICY

Disputes and claims outside the scope of this Policy are governed by Section I.18 (Arbitration), including the required Notice of Dispute process in Section II. 18.1, to the extent applicable. Nothing in this Policy expands Vamble’s obligations to review disputes outside its scope.

6. UPDATES

Vamble may update this policy at any time. Continued use of the Platform indicates acceptance.

7. CONTACT

For dispute resolution, complete the form at www.vamble.com/disputes or contact:

Dispute Resolution Team

Vamble, Inc.

disputes@vamble.com

Mailing Address provided in Section XX. 1.6 (Mail)